Abstract: Over the past two years, utilities across the region have been faced by many challenges that were brought on by the COVID-19 pandemic. When the La Soufriere volcano in St. Vincent and the Grenadines exploded in April 2021, the lone power Company – St. Vincent Electricity Services Limited – had an additional issue to manage as this was a national crisis. During this period, the Human Resources, Customer Service and Public Relations functions were critical in helping to move the Company forward. The presentation will highlight the steps taken to overcome the challenges faced during the pandemic and volcanic eruptions.

Moderator: Carmy Joseph, Corporate Communications Officer, St. Lucia Electricity Services Limited