T&TEC is now ISO 9001:2008 certified
Having received notice of multi-site certification General Manager – Kelvin Ramsook (centre) and Head – Corporate Support, Gerard Emmanuel-Rodriguez were on hand for the proud moment as Helper, Marlon Nelson, mounted the framed certificate in the lobby of the Stanley P. Ottley Building, Mt. Hope
Seven years later and with several milestones along the way, T&TEC achieved Commission-wide ISO 9001:2008 certification in December 2017. The “multi-site” certificate in ISO 9001:2008 Quality Management System (QMS) was delivered to the Commission in January 2018.
News of the certification was confirmed after a final round of external audits by US based certification/registration body, NQA, to “determine the conformity or continued conformity” to the Quality Management System (QMS).
T&TEC’s ISO 9001:2008 journey started with its Distribution South Area receiving certification in 2010. The QMS was rolled out individually all five Distribution Areas, before a harmonisation exercise in 2017 and inclusion of several support departments for “multi-site” certification.
With ISO 9001:2008 certification, employees can perform their duties under a Quality Management System that streamlines operations and ultimately improves customer services. Certification will be valid to June 2018 pending transition to ISO 9001:2015.
Time line to multi-site (Commission-wide) certification
?Distribution South: September 27, 2010
?Distribution Central: June 17, 2015
?Distribution North: September 10, 2015
?Distribution East: December 2015
? Distribution Tobago: June 18, 2016
? Head Quarters: December 2017
? Multi-site: December 2017
Members of the Quality Assurance Section of the Corporate Support Department and representatives from Transmission Division, Distributions North and East and Supplies, Communications and System Planning and Research Departments, who participated in the sample audits to acquire multi-site certification, posed for a group photo after the notice of certification was received last year.