Company now in second-phase of ISO certification for Quality Management System
April 23, 2021
JPS is on track to achieving globally recognized certification from the International Organization for Standardization (ISO), for its System Protection and Control Department. The process is being conducted through the National Certification Body of Jamaica. This would translate to ongoing service reliability improvements for customers. This, as the System Protection and Control Department is responsible for ensuring that the integrity of the Company’s primary equipment, such as power transformers, electricity generators and public and personnel safety, are maintained in keeping with statutory and regulatory obligations. To this end, the role of the System Protection and Control Department is to design, install and maintain the systems that monitor and control the JPS grid, as well as detection and isolation of faults that can potentially compromise safety, damage to grid equipment and widespread outages.
The Company has now implemented an improved International Organization for Standardization within its System Protection and Control Department targetting ISO 9001:2015 Certification. The first stage of the ISO certification process, which consisted of an initial stage-one audit was successfully completed last year. Following an external audit last week, the Company is now recommended for certification for this Department.
“We have always strived to ensure that our quality obligations are of the highest standard, and so, it is important that we measure our Quality Management System against ISO requirements – the benchmark of international best practices. This will also ensure that we achieve organizational efficiency and ultimately customer satisfaction, which is the reason we exist” said, JPS Senior Vice President of Energy Delivery, Blaine Jarrett.
JPS Director of Transmission, Lenbern Hopkins also noted that upon completion of the certification, “This development will signal to our customers and stakeholders that our systems and processes are efficient and in accordance with the highest international standard. We look forward to completing the next chapter of this process and becoming fully certified this year.”
The ISO is a standard-setting body which provides the framework that guides organizations in the provision of services to customers with continual improvement.
JPS commits to continuous reviews and improvements in all aspects of its operations, to ensure that the highest level of service is delivered to customers islandwide.