FOR IMMEDIATE RELEASE
FortisTCI Announces Measures to Support Customers in Light of Coronavirus Pandemic
Providenciales, Turks and Caicos Islands (Friday, March 27, 2020) – FortisTCI has announced that the company will be implementing measures to assist customers in alleviating hardships that may be experienced as a result of the current coronavirus pandemic.
Effective immediately, the company will:
- Delay the 6.8% rate increase for 90 days
- Suspend disconnections for 30 days
- Suspend late fee charges for 60 days
- Assist those most impacted with extended payment plans, on a case-by-case basis
- Assist qualifying customers referred by the Department of Social Development
In announcing these new measures, FortisTCI President & CEO Eddinton Powell said, “These initiatives will assist our customers in these unprecedented and uncertain times. We are all in this together and FortisTCI is a long-term strategic partner to people of the Turks and Caicos Islands. These measures will help our customers as they focus on the growing pandemic and economic threats in the weeks ahead. Our parent company, Fortis Inc., was instrumental in helping to achieve this outcome.”
He added, “Electricity is an absolutely essential service. Our most urgent and primary responsibility to the nation presently is to keep the lights on.”
The company is encouraging customers to practice energy conservation at home as much as possible at this time. Conserving energy will go a long way in helping customers manage their electricity costs.
Those needing assistance should contact the company’s customer service representatives at
649-946-4313 or email firstname.lastname@example.org.
Notes to Editors:
FortisTCI Limited (FTCI) is the public supplier of electricity on Providenciales, North Caicos, Middle Caicos, South Caicos, East Caicos and adjacent Cays. In August 2012, Turks and Caicos Utility Limited (TCU), which delivers electricity on the Islands of Grand Turk and Salt Cay, was acquired by FTCI. Together the two companies serve more than 15,000 electricity customers across the Turks & Caicos Islands archipelago. FTCI and TCU have an aggregate diesel-fired generating capacity of approximately 90.7 megawatts. For further information visit www.fortistci.com
FortisTCI is a subsidiary of Fortis Inc., a leader in the North American regulated electric and gas utility industry. For further information visit www.fortisinc.com.
Senior Director of Corporate Communications & Public Affairs
Tel: 649-946-4313 Ext. 2519