While effective communication has always defined enduring relationships, it cannot be refuted that COVID-19 has possibly permanently altered customers’ expectations of service delivery. Catering to customer convenience has made the need to radically revamp our modes and channels of engagement today. It is important to: keep it simple keep it sincere keep it relevant to […]
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Affirming or Aspirational for CARILEC Utilities A June 23 2020 news story published by Business Wire broke the news of the record-breaking performance of 44 utilities as ranking among the 2020 Most Trusted Brands in the US post COVID 19. The 2020 study reported “a record high score of 696 (on a 1,000-point scale), and […]
Protecting People, Communities and Business Safety has always been a core value for the utilities industry. Now in the face of a global pandemic, ensuring that critical lifeline services are not interrupted has created an unprecedented challenge. The near-term decisions utility leaders make today to protect their employees, communities and business from COVID-19, will undoubtedly […]