COMMUNICATION EFFECTIVENESS

While effective communication has always defined enduring relationships, it cannot be refuted that COVID-19 has possibly permanently altered customers’ expectations of service delivery. Catering to customer convenience has made the need to radically revamp our modes and channels of engagement today. It is important to: keep it simple keep it sincere keep it relevant to […]

COVID-19: Strengthening Enterprise Resiliency in Uilities

Protecting People, Communities and Business Safety has always been a core value for the utilities industry. Now in the face of a global pandemic, ensuring that critical lifeline services are not interrupted has created an unprecedented challenge. The near-term decisions utility leaders make today to protect their employees, communities and business from COVID-19, will undoubtedly […]